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Personal data protection

Information on personal data processing

Here you will find information related to the processing of personal data in Komerční pojišťovna a. s. and in some cases also within the Komerční banka financial group (hereinafter referred to as the “Group”).

Komerční pojišťovna in the role of administrator of personal data

Komerční pojišťovna, a.s. is the administrator of your data. The Administrator collects and manages your data and is responsible for their proper and lawful processing. We use information that you have provided to us, or that we have received in connection with the realization of one or more purposes.

You can claim your rights against the administrator as mentioned hereunder. In case of granting Group Marketing consent, data is shared across the entire KB Group.

We process your data transparently, fairly and in accordance with the law. You have the right to ask us to provide you with information about your personal data that we process, the purpose and the nature of the processing of personal data and the recipients of personal data. If you have found, or believe that we perform the processing of your personal data in violation with the protection of your private and personal life or in conflict with the law, you are entitled to demand an explanation from us, or require that KP corrects the mistake.

You also have the right to contact the Office for Personal Data Protection in the event of a breach of our responsibilities and to request the corrective measures.

In connection with the exercise of the rights of the data subject, you can contact us at the e-mail address dpc@komercpoj.cz. Use the prepared form to send your request. If you have no Internet access, please contact our customer service by writing to:

Komerční pojišťovna a.s.
P.O.Box 39
186 00 Praha 8


by calling (+420) 800 10 66 10 (free Infoline), (+420) 222 095 999 and ask for the form to be sent by mail.

Contact address for receiving requests in written form:

Komerční pojišťovna a.s.
Karolinská 1/650
186 00 Praha 8


Komerční pojišťovna a.s.
P.O.Box 39
186 00 Praha 8

At the same time, you can also contact our Data protection officer at the e-mail address osobní_udaje@kb.cz or in writing sent to:

Data protection officer / DPO KB
Na Příkopě 969/33
114 07 Praha 1

Sources, scope and purpose of personal data processing

We process personal data to the extent that you provide to us, or our contractors, in connection with negotiating and entering into a contractual relationship, or the settlement of claim events. We also use information obtained from public registers and other publicly available sources for certain products.

We process the personal data for a period strictly necessary to provide services to our clients. Data and documents are archived in accordance with the applicable legislation and internal documents. Details can be found in the attachment Main legislation on personal data protection.

Our company has set strict rules on access of employees or external partners, who have the role of our processors or administrators (third party), to personal data. Their list can be found in annex Lists of external partners.

In addition to our partners, the personal data of natural persons may be also provided to supervisory authorities, law enforcement authorities, etc., under the provisions of applicable legislation.

Categories of data subjects

  • Client and other persons given in the insurance contract or documentation regarding the insured benefit
  • Employee
  • Jobseeker
  • Insurance intermediary
    • Supplier/purchaser (natural person) within economic dealings
    • Providers of IT services
    • Providers of archiving services
    • Bodies enforcing our claims
    • Lawyers
    • Marketing agencies
    • Providers of bulk products, for example group insurance
    • Providers of mass and postal services, including messengers
  • A person who is in a contractual relationship with the administrator

Processing of sensitive data with the consent of the client

In case of entering into life insurance, we require clients to provide us with the consent to the processing of sensitive data before entering into the insurance contract, or more precisely the health data. Providing consent to the processing of these data is a condition for entering into an insurance contract.

Processing of personal data with the consent of the client for marketing purposes

Except for processing based on legal obligations, processing associated with the provision of our services or arising from an existing contractual relationship, we may process personal data only with the consent of the given data subject. At present, it is only a consent to the processing of personal data for offering services and marketing purposes, which relates to the entire KB Group.

The granting of consent is voluntary and is not a condition for entering into the contract. The consent for this purpose can be withdrawn or extended at any time. The granting or withdrawing of consent is always valid for the entire KB group. The withdrawal of consent can be performed by sending the relevant completed and signed request to the email address dpc@komercpoj.cz.

All companies of KB group act as the so-called joint administrators of your personal data. For the purposes specified in the consent, they can, therefore, share and process the data given in the consent. When granting consent, it is not possible to choose which company will be granted consent and which not. Therefore, we will regard your possible disagreement with the inclusion of some of the listed joint administrators as not giving, or more precisely a withdrawal of this marketing consent. You can withdraw consent at branches of KB Group distribution network. If you withdraw your consent from one of the company of KB Group, this withdrawal will also apply to other members of the KB Group, which means that none of them will be able to continue in the processing of your personal data for the purposes specified in your consent after that date.

All data given through the consent of KB Group are processed together and can be exchanged among individual administrators. This means, for example, that the information you provide about you to Komerční banka's bank advisor in case of a signed "Group Marketing Consent" is available for marketing purposes to other joint administrators, such as Modrá pyramida stavební spořitelna, a.s. At the same time, it also means that we also share the publicly available information about you among all KB Group companies.

You grant your marketing consent to the following companies that are called the "KB Group":

    “KB Group“ includes these companies:
  • Komerční banka, a.s. - IČO: 45317054,
  • Modrá pyramida stavební spořitelna, a.s. - IČO: 60192852,
  • Komerční pojišťovna, a.s. - IČO: 63998017,
  • KB Penzijní společnost, a.s. - IČO: 61860018,
  • ESSOX s.r.o. - IČO: 26764652
  • ALD Automotive s. r. o. - IČO: 61063916,
  • SG Equipment Finance Czech Republic s.r.o. - IČO: 61061344,
  • Factoring KB, a.s. - IČO: 25148290.

According to the legal definition, the Personal Data Administrator is every entity that determines the purpose and means of processing of personal data and carries out their collecting, processing, and archiving for a purpose intended by it. All of the above listed companies act as so-called joint administrators of your personal data. For the purposes stated in the consent, the data given in the consent can be shared and processed.

You can grant your consent personally at a Komerční banka branch office, a.s. or in the branch network of other subsidiaries when signing contractual documents for KB Group products intermediated through third parties through direct banking channels (Moje Banka, Mobilní Banka).

If you use our services both as a natural person-citizen (FOO) and as a natural person-entrepreneur (FOP), we only need one consent from you. This applies to both entities.