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Merlin – examples

Merlin insurance protects you against the consequences of having your payment (debit or credit) cards abused if lost or stolen, the risk of an unauthorized withdrawal of cash, theft of your personal effects (payment card, mobile phone, glasses, mp3 player, notebook, wallet, cosmetics, etc.), including your identification documents and keys the loss of which together with the card is also insured. The abuse of mobile phones is also covered. In addition, this unique insurance coverage appertains to collected KB bank fees as well.

A wallet, an mp3 players, dioptric glasses, an ID card, a payment card, a mobile phone and the keys of his apartment have been stolen from a client. Thanks to having the insurance, he has been reimbursed by a total of: CZK 24,200:

Unauthorized transactions by his card CZK 10,000
Cost of purchasing his new mobile phone CZK 5,000
Cost of purchasing his new mp3 player CZK 2,000
Cost of purchasing his new wallet CZK 500
Cost of purchasing new dioptric glasses CZK 3,000
Cost of replacing locks CZK 3,000
Cost of having new identification documents issued CZK 500
The fee for issuing a new card (CZK 200) has been automatically refunded to the client’s account thanks to the insurance CZK 200

What to do in case of…?

Please report any loss or theft of the card to Komerční banka – telephone number (+420) 955 512 230 – without undue delay, and, at the same time, inform Komerční pojišťovna a.s. about the insured event occurrence – telephone number (+420) 222 095 888.

How to arrange the insurance

You can obtain our products at any branch of Komerční banka. For more information call the Client Service of Komerční pojišťovna using the free Info Line 800 10 66 10.

Insurance terms and conditions